Refund Policy
Last updated: September 22, 2026
We want you to be sure about every Mossante piece. If anything about your order is not right, write to info@mossante.com with your order number. A person reads every message and we will make it right.
Returns: 30 days
- You have 30 days from the day your order is delivered to request a return on any piece: bracelets, hand chains and necklaces.
- The piece must be unworn, undamaged and in its original box.
- To start a return, email info@mossante.com with your order number. We reply with the return address and simple instructions. Please do not ship anything back before we confirm the address.
- Return shipping is paid by the customer. Use a tracked service; we cannot refund parcels that do not reach us.
- Once the return arrives and is checked, we refund the original payment method within 10 business days. Your bank may take a few extra days to show it.
Exchanges
Want the other finish or colour? Email us within the same 30-day window and we will arrange an exchange, subject to availability. You cover the shipping back to us; we ship the replacement to you free.
Orders bought as a pair or with a bundle offer
Pair pricing and buy-more offers apply to the order as a whole. If you return part of such an order so that it no longer qualifies, the pieces you keep are charged at the single-piece price and the difference is deducted from your refund. Returning the whole order always means a full refund.
Damaged on arrival
If a piece arrives damaged, email us within 7 days of delivery with your order number and a photo. We send a replacement free of charge; there is no need to return the damaged one unless we ask.
One-month guarantee
Every Mossante piece is covered by a one-month guarantee from the day it is delivered. If a clasp, chain, cord or setting fails, or the piece shows a genuine quality issue within that month, we replace it free. Email info@mossante.com with your order number and photos of the issue.
The guarantee does not cover damage from misuse, excessive pulling, improper adjustment, loss, or normal wear.
Contact
For anything about a return, exchange or your piece: info@mossante.com. Include your order number and a short description. We usually reply within one business day.